Privacy Policy

Last updated: January 1, 2026

Agape Counseling Solutions, PLLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit our website.

Information We Collect

Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Information submitted through contact forms

  • Information submitted through newsletter sign-up forms

  • Appointment request information submitted through our scheduling widget

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies

 

How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Schedule appointments or consultations

  • Communicate with you

  • Send newsletters or practice updates (if you opt in)

  • Operate and improve our website

  • Maintain security and prevent fraud

  • Comply with legal obligations

 

Email Newsletter and Marketing Communications

If you choose to subscribe to our newsletter, we will collect your name and email address to send you updates, resources, and occasional information about our services. Newsletter sign-ups are managed directly through our website platform (Squarespace).

You may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

We do not sell or rent your personal information to third parties.

 

Health Information Disclaimer

This website is not intended to collect protected health information (PHI) directly.

Any clinical or therapeutic information is collected only through our secure, HIPAA-compliant platforms, including SimplePractice and Spruce, and is governed by our HIPAA Notice of Privacy Practices.

 

HIPAA-Compliant Services

We use the following HIPAA-compliant platforms for client communication and care:

  • SimplePractice – electronic health records (EHR), client portal, and appointment scheduling

  • Spruce – secure phone and text communication with clients

Information submitted through these platforms is encrypted and protected in accordance with HIPAA regulations.

 

Payments

We do not collect or process payments directly through this website.

All payments for services are processed securely through our electronic health record system, SimplePractice, which utilizes Stripe as its payment processor. Payment information is handled in accordance with their respective security and privacy standards.

 

Third-Party Services

We may use third-party providers to operate our website and services, including:

  • Website hosting: Squarespace

  • Appointment scheduling and EHR system: SimplePractice

  • Secure communication platform: Spruce

  • Analytics services (such as Google Analytics)

These providers are only permitted to use your information to perform services on our behalf and are required to protect your data.

 

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website functionality

  • Understand website usage

  • Enhance user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of this website.

 

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

 

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, and complying with legal, regulatory, or professional obligations.

Information submitted through our website (such as contact or newsletter sign-up information) is retained only as long as reasonably necessary for business and communication purposes and may be deleted upon request, subject to applicable legal requirements.

Clinical and billing records are maintained within our secure electronic health record system (SimplePractice) in accordance with HIPAA and applicable Texas state record-retention laws.

 

Your Rights

Depending on your state of residence, you may have the right to:

  • Request access to your personal information

  • Request correction or deletion of your information

  • Opt out of marketing communications

  • Limit certain data processing

To exercise these rights, contact us using the information below.

 

Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

Contact Information

Agape Counseling Solutions, PLLC

Email: hello@agapecounselingsolutions.com

Phone: 512-955-8989